Privacy Policy

1. Introduction

SME Solutions Group Ltd ta SME Formations ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://smeformations.co.uk/), purchase our services, or otherwise engage with us.

2. Definitions

• Personal Data: Information relating to an identifiable person.
• Controller: The entity responsible for deciding how and why personal data is processed.
• Processor: The entity processing personal data on behalf of the Controller.
• UK GDPR: The General Data Protection Regulation as incorporated into UK law.

3. Data We Collect

• Identity Data: Name, title, date of birth, gender.
• Contact Data: Billing address, delivery address, email address, phone number.
• Transaction Data: Details about payments, purchases, and services used.
• Technical Data: IP address, browser type, operating system, and website usage.
• Marketing and Communication Data: Preferences for receiving marketing from us.

4. How We Collect Data

• Direct Interactions: Forms, correspondence, or transactions.
• Automated Technologies: Cookies and analytics tools.
• Third Parties: Payment processors, delivery services, analytics providers, and credit reference agencies.

5. How We Use Your Data

• Provide services and process payments.
• Manage your account and respond to queries.
• Improve our website and customer experience.
• Conduct marketing activities where consent has been given.
• Comply with legal obligations.

6. Legal Basis for Processing

• Contractual Obligation: To provide the services you request.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: To improve our services and maintain operational efficiency.
• Consent: For specific purposes such as marketing communications.

7. Disclosure of Data

• Service providers such as IT support, payment processors, and delivery services.
• Regulatory and legal authorities where required.
• Third-party marketing partners (with your explicit consent).

8. International Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place.

9. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, or destruction.

10. Data Retention

• Customer data: Retained for six years post-service for tax purposes.
• Marketing data: Retained until you withdraw consent.

11. Your Rights

• Access: Request access to your data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data in certain circumstances.
• Restriction: Restrict processing of your data.
• Data Portability: Obtain and reuse your data across services.
• Objection: Object to certain types of processing, such as direct marketing.

12. Cookies

Our website uses cookies to improve functionality. See our Cookie Policy for details.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy as required. Changes will be posted on our website.

15. Contact Details

If you have questions about this Privacy Policy, contact us:

• Address: SME Solutions Group Ltd ta SME Formations, The Old Coach House, Pen y Maes Road, Holywell, CH8 7HH.
• Website: https://smeformations.co.uk/
• Phone: 0330 127 7911
• Email: support@smeformations.co.uk

This Privacy Policy was last updated on 27th January 2025.